Frequently Asked Questions about Carehood Neighborhood Watch
How much does it cost to use Carehood?
The Carehood app is free. You can create as many safety zones as you want and join a safety zone created by someone else at no cost. If you want to join more safety zones, it costs 50 SEK per year. This allows you to join as many safety zones as you like.
Can I use Carehood on a computer?
Yes, most things can be done on a computer. Go to https://app.carehood.com/ and log in as usual.
Can I use Carehood with an existing neighborhood watch group?
Absolutely, it makes getting started even easier.
- Create a new safety zone with the same name as your neighborhood watch group.
- Share the link or QR code for the safety zone with all members.
That's all you need to get started.
How do I scan a QR code with the Carehood app?
Tap Add Carehood on the start screen in Carehood and then tap the square icon in the top right corner of the map view. Point the camera at the QR code, and it will be scanned automatically.
How do I set which notifications I want to receive?
Open the settings tab (the one with a gear icon) for the safety zone. Select Membership Settings. There you can enable and disable all notifications.
You can choose to receive different types of notifications for different safety zones.
Do I have to provide my phone number and address?
The members of the safety zone decide which details are mandatory for membership. The purpose of requiring contact information is partly to verify that you belong to the safety zone and partly so that you and your neighbors can contact each other outside the app.
What is my contact information used for?
The email address is used as a unique login name in the app, as well as for password recovery if you forget it. Any address and phone number are only visible to members of the safety zone where you have provided them. You can use different contact information for different safety zones.
Who manages the safety zone?
All members of the safety zone manage it together. There is no "boss" or owner. Everyone has the same rights and permissions. This means, for example, that all members can change the name, location, and description of the safety zone. When someone changes something, a post is automatically created in the forum about it.
How do I delete a safety zone?
When all members have left the safety zone, it is automatically deleted. It cannot be deleted while it has members.
How many members can a safety zone have?
We have not limited the number of members.
How many safety zones can I create?
We have not limited how many safety zones you can create. You can create one for neighborhood watch, one for the boat club, one for the preschool group, one for the riding club, one for the allotment area, one for the night patrol, one for the community association, one for the family, one for ... You get the idea. :-)
Can I create hidden safety zones?
Yes, activate Do not show on map or search when creating the safety zone. You can also change the visibility of safety zones later in the settings. Keep in mind that the only way to share hidden safety zones is with a link or QR code on the sharing tab in the app.
What happens if I press one of the alarm buttons in the app?
A notification is sent to all members of the safety zone who have chosen to receive alarm notifications. Additionally, a post is created in the forum stating that you have sent an alarm and where you were when you sent it.
Can I turn off my own panic alarm?
No, for safety reasons, someone else must do it in the app.
Can I edit a post I have already saved?
Yes, tap the gray arrow to the right above the post. You can only edit your own posts.
Does family sharing work in the iOS app?
No, unfortunately. In-app purchases do not work with family sharing if you are logged in with different Apple IDs in the App Store.
Where can I see how long my annual subscription to Carehood is valid?
Tap the main icon in the top right corner of the start screen. At the bottom of the account page, it shows how long the subscription is active.
How do I leave a safety zone?
There are two ways. One is to press and hold the safety zone's image on the start screen and select "Leave Carehood." The other is to open the safety zone and go to settings. There is a button to leave the safety zone.
Do I have to have an avatar (personal image)?
No, it is optional, but it is nice and gives a more personal impression the more people choose to have one. It also makes it easier to distinguish between each other in discussions. You do not have to have a picture of yourself.
Can I use the same login on multiple phones?
Yes, you can log in with the same credentials on all devices where you have the Carehood app.
Does the app work on iPad?
Yes.
Does the app work on Apple Watch?
Yes.
Do you have any tips for naming safety zones?
Try to be as clear as possible. For neighborhood watch, it is good if the location and the word neighborhood watch are combined. For example, Storgatan's Neighborhood Watch or Torpsta Neighborhood Watch.
Can I provide feedback on the Carehood app?
Absolutely! Write to hej@carehood.se.